FAQs
Frequently Asked Questions (FAQs)
Where do you ship?
We currently offer shipping services within the United States only.
Do you offer international shipping?
Unfortunately, we only ship within the United States at this time.
What is your usual shipping time?
Our products are typically shipped within 48 hours of receiving your order.
How long does it take for my order to arrive once it has shipped?
Delivery usually takes between 5 to 12 business days.
How much does shipping cost?
We offer free shipping on all orders.
Are your items in stock?
Yes, all items listed in our store are available in our inventory, ensuring quick delivery.
Do I need an account to shop on your website?
No, creating an account is not necessary; you can easily check out as a guest.
Is it safe to provide my payment information on your website?
Absolutely. Our website uses top-tier payment gateway providers to ensure the security of your banking and card information throughout the transaction process.
Having trouble placing an order?
Feel free to contact our customer service team at info@try-derm.com for assistance.
Are my personal details safe on your website?
Yes, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We accept exchanges, which follow the same conditions as returns:
- The item must have been purchased from our online store.
- The item must not have been used in any way.
- The item must be in its original packaging with all tags intact.
- The return or exchange request must be made within 60 days of delivery.
To request an exchange, please submit your request through the "Contact Us" form. A member of our support staff will get back to you as soon as possible.